Privacy Policy

Effective Date: 21/08/2024

Welcome to Lucebaits. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase. By using our website, you agree to the practices described in this policy.

1. Information We Collect

a. Personal Information

We may collect personal information that you provide directly, including but not limited to:

Contact Information: Name, email address, phone number, and shipping address.
Payment Information: Credit card details or other payment information required to process transactions.
Account Information: Username and password if you create an account with us.

b. Usage Data

We automatically collect certain information when you visit our website, including:

Device Information: IP address, browser type, operating system, and device type.
Usage Information: Pages visited, time spent on pages, and other browsing activity.

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, track your shopping cart, and analyze site usage.

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To process and fulfill your orders, including managing payments and shipping.
Customer Support: To provide assistance, respond to inquiries, and resolve issues.
Personalization: To tailor our website and communications to your preferences and interests.
Marketing: To send you promotional offers and updates about our products and services, if you have opted in to receive such communications.
Analytics: To analyze website usage and improve our services.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers: Third-party vendors who assist us in operating our website, processing payments, and delivering products. These providers are bound by confidentiality agreements.
Legal Requirements: To comply with legal obligations, enforce our terms and conditions, or protect the rights, property, or safety of [Your Store Name], our customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

a. Access and Correction

You have the right to access and update your personal information. If you have an account, you can log in to view and edit your details. If you need assistance, please contact us at [Customer Support Email].

b. Marketing Preferences

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

c. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

6. Children's Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@okdltd.com
Phone: 01285 860088
Address: OKD Ltd/Lucebaits
Units E&F
The Old Brickyard
North End
Ashton Keynes
Wiltshire
SN6 6QR

Thank you for trusting Lucebaits with your personal information. We are committed to protecting your privacy and providing you with a secure shopping experience.